Returns & Exchanges
SwitchKeys offers a 30-day return policy for all mechanical keyboards and components, provided items are in their original packaging and unused condition. We are committed to ensuring your setup meets your exact performance standards through a streamlined exchange process.
Initiate Request
Log into your account and navigate to your order history to submit a return request or contact our support team with your order number.
Package Your Gear
Securely pack the items in their original manufacturer packaging, including all switches, keycaps, and cables that were included in the box.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing